General Consumer Rights
What is consumer protection law?
Consumer protection law makes sure that trading is fair and free from deception, and also protects consumers against hazardous products and services.
What are my fundamental rights as a consumer?
A consumer has rights such as safety, information, choice, redress, education, and a fair marketplace.
What is the Federal Trade Commission (FTC)?
The FTC is an agency of the federal government. It enforces consumer protection laws and prevents business practices that can be considered as unfair or deceptive.
Also read:
- https://prolegalinsights.com/25-faqs-about-consumer-protection-law-rights-and-remedies/
- https://prolegalinsights.com/30-consumer-law-questions-answered-safeguarding-your-interests/
- https://prolegalinsights.com/40-must-know-consumer-protection-law-questions-for-smart-buyers/
What is false advertising?
False or misleading advertisements about a product or service, like overstating benefits or concealing flaws, are outlawed.
If I just change my mind, can I return the product?
That depends on the return policy of the store you shopped at. Laws typically do not require returns unless the product is defective or was represented deceptively
Online Shopping and E-commerce
What protections do I have when shopping online?
Federal and state laws mandate that online sellers provide terms, descriptions of products sold, and deliver goods as agreed.
What is a chargeback and when may I use it?
A chargeback is the consumer’s right to dispute unauthorized or incorrect charges made to their credit card.
What are my rights if I receive a damaged or defective item?
You have the right to repair, replace, or return under consumer protection laws and the seller’s policies.
Are subscription services to disclose terms?
Yes, in fact businesses, must offer, clear, clear terms in writing for subscription-service, such as pricing and policy on cancellations and renewal and other.
What if, I believe there is something very fishy on an online business?
Contact: FTC. Let them know.
Contact State consumers protection.
Work with the credit card bank to fight your case with potential fraudulent charge
Warranty Guarantee
Explain in you own words difference between between a warranty.
A warranty is a written promise to repair or replace defective goods, while a guarantee is a broader assurance of quality or satisfaction.
What are implied warranties?
Implied warranties are unspoken guarantees that a product is fit for its intended use and free of defects, applicable in most sales.
What can I do if a product fails under warranty?
Contact the manufacturer or seller for repair, replacement, or refund, as stated in the warranty terms.
Can a store refuse to give me a refund on a defective product?
No, stores must honor laws that mandate remedies for defective or misrepresented products.
What are extended warranties, and are they worthwhile?
Extended warranties are additional coverage beyond the standard warranty. The value depends on the cost of the product and the potential for problems.
Consumer Fraud and Scams
What are the most common forms of consumer fraud?
Fraud takes the form of identity theft, phishing scams, fake charities, counterfeit goods, and misleading promotions.
How do I prevent becoming a victim of identity theft?
Monitor financial accounts, avoid sharing personal information online, and report suspicious activity immediately.
What are my rights if I become a victim of a scam?
Report the scam to the FTC, local law enforcement, and your bank or credit card company for possible reimbursement.
What is bait-and-switch advertising?
Selling a product for a very low price to attract buyers, then making them purchase the more expensive product, which is illegal.
Can I sue an organization for false practices?
You can file a lawsuit based on consumer protection laws, and the state agencies or the FTC will also act for you.
The following are FAQs on important areas of consumer protection laws for average consumers.